Return & Refund Policy

Last Updated: August 25, 2026

At Ziyra Nyra, we want you to have a positive experience with our products. If you receive a damaged, defective, or incorrect product, please contact us so that we can review and resolve the issue.

Eligibility for Returns

Due to the nature of skincare and cosmetic products, returns may only be accepted in cases such as:

  • The product was received damaged.
  • The product is defective or damaged during transit.
  • You received an incorrect product.
  • The product received is materially different from what was ordered.

For hygiene and safety reasons, opened or used skincare products may generally not be eligible for return unless the product is defective or there is another issue confirmed by our team.

Reporting a Problem

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Please provide:

  • Order number
  • Customer name
  • Contact details
  • Description of the issue
  • Clear photographs of the product
  • Photographs/videos of the outer packaging, where applicable

Our team may request additional information to evaluate the issue.

Return Approval

Do not send a product back without first contacting us and receiving return instructions.

If a return is approved, we will provide the applicable return instructions.

Products must be returned in the condition requested by our team, along with the original packaging where applicable.

Refunds

If your return or refund request is approved, the applicable refund will be processed after the returned product has been received and inspected.

Refunds will generally be issued to the original payment method, subject to payment-provider processing timelines.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Non-Returnable Situations

Returns or refunds may not be accepted where:

  • The product has been opened or used, except where the product is defective.
  • The product has been damaged after delivery due to improper storage or handling.
  • The product was purchased incorrectly by the customer.
  • The customer experiences an individual skincare reaction or sensitivity that is not caused by a product defect.
  • The customer provides incorrect or incomplete delivery information.
  • The request does not meet the applicable return requirements.

We recommend reviewing the product information and ingredients before purchase and performing a patch test when appropriate.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests may not be possible once an order has been processed or shipped.

Important Note

Skincare results can vary from person to person. Product performance may depend on individual skin type, routine, lifestyle, consistency of use, and other factors.

Claims regarding product benefits should not be interpreted as a guarantee of identical results for every customer.

Contact Us

For return or refund assistance, please contact Ziyra Nyra through the contact details available on our website.

Ziyra Nyra reserves the right to update this Return & Refund Policy when necessary.